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Information and Cookies Usage Policy

This Information and Cookies Usage Policy describes how ESLIVE S.A. (hereinafter, “ESLIVE”) collects, uses, and protects the personal information of users of its website www.eslive.com.ec, as well as the way cookies are used on said site. This policy is drafted in compliance with the Organic Law on Personal Data Protection of Ecuador (LOPDP) and its related regulations, with the aim of guaranteeing transparency and respect for the rights of personal-data subjects.

1. Identity of the Data Controller

The data controller for your personal information is ESLIVE S.A., an Ecuadorian company dedicated to infrastructure construction. ESLIVE S.A. (Tax ID No. 0992211237001), headquartered in the province of Guayas, Ecuador, determines the purposes and means of processing the data collected on this website, in accordance with the LOPDP. For any queries or to exercise your data-protection rights, you may contact us via e-mail at info@eslive.com.ec or at our physical office address. ESLIVE is committed to handling your data with maximum confidentiality and in line with current legal requirements.

2. Personal Data Collected

On our website we may collect personal data through the following means:

  • Contact form: When completing the contact form available on the site, you may be asked for identification and contact details such as your name, e-mail address, telephone number, and any additional information you include in the message. These data are provided voluntarily when you wish to communicate with ESLIVE.

  • Browsing data (Cookies): When you browse our site, certain technical and browsing data are automatically collected through cookies and similar technologies. This may include IP address, browser type, language, access times, pages visited, and other information related to your interaction with the site. The Use of Cookies section of this policy details what types of cookies we use and the information they collect.

Except for the mechanisms mentioned (contact form and cookies), our website does not collect any other personal data from users. We always ensure that we obtain only the data that are adequate, relevant, and limited to what is necessary for the purposes for which they are gathered, observing the data-minimization principle in accordance with Art. 10 of the LOPDP.

3. Purpose and Legal Basis of Processing

The personal data collected through our website will be processed solely for the explicit and legitimate purposes set out below. We also indicate the legal basis that legitimizes each processing activity, pursuant to Art. 7 of the LOPDP:

  • Responding to your queries and requests (Contact Form): The information you provide via the contact form will be used exclusively to manage and respond to your queries, information requests, or proposals related to our infrastructure-construction services. Legal basis: Your express consent (Art. 7.1 and Art. 8 LOPDP), given when you voluntarily send your data via the form. This consent is free, specific, informed, and unequivocal, fulfilling the conditions of Art. 8 of the LOPDP (you have the option to accept the privacy policy before submitting your data, which constitutes manifestation of your will).

  • Improving browsing experience and site performance (Browsing Data and Cookies): Browsing data collected via cookies are used to ensure the proper technical operation of the website, maintain security, and obtain anonymous usage metrics that allow us to analyze traffic and improve our web services (e.g., identify the most-visited sections, optimize load times, etc.). Legal basis: For necessary technical cookies, processing is based on ESLIVE’s legitimate interest in providing a functional and secure site (Art. 7.6 and Art. 9 LOPDP), as these cookies are indispensable and do not significantly affect the user’s privacy. For analytics or non-essential cookies, processing is based on the user’s consent (Art. 7.1 LOPDP), obtained through the cookie banner or configurator displayed when the site is first visited. The user may accept or reject these cookies, fully respecting the requirement for informed consent.

In all cases, ESLIVE does not use your personal data for purposes other than those described here without your prior authorization. We do not make automated decisions that produce legal effects or significantly affect the user based solely on automated processing of your data, nor do we create personalized profiles without your consent. Any future processing of your data for new purposes (e.g., sending commercial communications, newsletters, or service offers) will be duly notified to you and, where legally required, we will request additional consent.

4. Data Retention

ESLIVE will retain your personal data only for as long as necessary to fulfill the purposes for which they were collected, or for the specific retention periods required by applicable regulations. In particular:

  • Contact-form data will be kept for as long as needed to address and follow up on your request. Once your inquiry is resolved, ESLIVE may keep the communication and your data for an additional reasonable period for follow-up or future reference, or while a commercial or contractual relationship may arise. If no further relationship materializes and the data are no longer necessary, they will be deleted from our systems within a reasonable period in line with company criteria and applicable legal archiving obligations.

  • Browsing data collected by cookies are retained for the time periods associated with each specific cookie. Cookies may be session (deleted when the browser is closed) or persistent (kept for a defined period). Our cookies section (see below) indicates, where applicable, the general duration of each type of cookie used. Data obtained for statistical purposes are usually aggregated or anonymized and may be kept in non-identifiable form for historical analysis. In any case, non-essential cookies you rejected will not remain active on your device.

In line with the storage-limitation principle set out in Art. 10(i) of the LOPDP, ESLIVE ensures that personal data will not be kept longer than necessary. Once the purpose for processing has been achieved, or the maximum legal retention period has expired, the data will be securely deleted or anonymized. Data may only be kept for longer periods when a legal retention obligation exists for ESLIVE (e.g., tax provisions, contractual obligations, or for defense against legal claims), in which case the data will be blocked for other purposes until their definitive deletion.

5. Rights of Personal Data Subjects

In accordance with the LOPDP, as the owner of your personal data you enjoy a series of rights that you may exercise at any time. These rights, mainly recognized in Arts. 13–17 of the LOPDP, are as follows:

Last update of this Policy: 03 April 2025.